Skip to main content
All CollectionsPlans and Credits
How can I top up my account balance?
How can I top up my account balance?

Learn how you can top up your account balance both manually and automatically.

Ana Pascoal avatar
Written by Ana Pascoal
Updated over a week ago

Each time you scan a target that uses credits, you will consume 1 credit per hour of scan, up to a maximum of 5 credits per scan. This means you may want to top up your account at some point in time, in order to be able to run more scans. You can do this either manually or automatically.

Topping up the account manually

You can manually purchase credits anytime you want. In order to do so, just follow these steps:

  1. Log in to your account

  2. From the right-hand side dropdown menu, access “Account Overview

  3. There, click on the “BUY CREDITS” button

Doing so redirects you to the Order page of the checkout, where you can select how many credits you want to purchase right away. The more credits you purchase, the bigger the discount you get.

After selecting the amount of credits needed, you can advance through the checkout process, making sure to submit the necessary Billing and Payment information. Once you’re done, review your order on the Confirmation page and finalize the checkout.

As you do so, you will be redirected to your “Account Overview” screen, where you will see the credits were added to your account.

Topping up the account automatically

Besides manual top-ups, you can also configure your account to buy credits automatically, so that you always have credits when you need them. This can be done in 2 different ways: you can either set up the auto top-up when you buy credits manually, or at any other point in time you decide to activate this feature.

Regardless of how you configure your auto top-ups, you can choose how many credits you want to purchase automatically, as well as when to buy them. You can either buy credits automatically:

  • When you run out of credits

  • Before your credits expire, so their expiration date is extended for 12 months

Read ahead to learn how to do this.

Set up auto top-up during the credits checkout process

In order to set up the auto top-up during the checkout process, follow the same steps as listed above to access the checkout:

  1. Log in to your account

  2. From the right-hand side dropdown menu, access “Account Overview

  3. There, click on the “BUY CREDITS” button

On the checkout page, start by selecting how many credits you want to purchase right away, if any. Then, configure the amount of credits you intend to purchase automatically, and when, making sure to save your changes - as soon as you do, your preferences are saved even if you abandon the checkout.

After saving your auto top-up settings, advance through the checkout process, making sure to submit the necessary Billing and Payment information. Once you’re done, review your order on the Confirmation page and finalize the checkout.

As you do so, you will be redirected to your “Account Overview” screen.

Set up auto top-up through your account overview screen

In order to set up the auto top-up outside of the checkout process, follow these steps:

  1. Log in to your account

  2. From the right-hand side dropdown menu, access “Account Overview

  3. There, click on “Auto top-up configuration

Doing so opens the auto top-up configuration modal, where, like on the checkout, you can configure the amount of credits you intend to purchase automatically, and when. Just make sure to hit “SAVE” - as you do, the modal is closed and your changes are memorized.

Did this answer your question?